Refund policy
Connect Our Way will refund a customer in full for products purchased and returned within 7 business days of the product being received by the customer.
The delivery costs and/or associated fees (courier insurance mandatory) of the return of a product will be the liability of the customer returning the product.
Any product returned in this instance must be unopened, unused and not damaged in any way.
Any refund processed in this instance will not include delivery costs and/or associated fees. You will only be refunded for the purchased-price of the products.
Only items that have been purchased directly from Connect our way can be returned. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
The delivery costs and/or associated fees (courier insurance mandatory) of the return of a product will be the liability of the customer returning the product.
Any product returned in this instance must be unopened, unused and not damaged in any way.
Any refund processed in this instance will not include delivery costs and/or associated fees. You will only be refunded for the purchased-price of the products.
Only items that have been purchased directly from Connect our way can be returned. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.